PostalForm support | Order and billing help

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Support

Submit a formal support request for orders, billing, or account questions caused by PostalForm before carrier acceptance.

Published Jan 15, 2026 • Updated Mar 16, 2026

Before you submit a support request

Once an order has entered printing or has been handed to the carrier, it is generally non-cancelable and non-refundable.
Postal delays, nondelivery, loss, forwarding, return-to-sender events, and other delivery issues after carrier acceptance are carrier responsibilities, not PostalForm support issues.
Use this page if you believe the issue was caused by PostalForm before carrier acceptance, such as a printing, processing, billing, or address-entry problem.

Help center

Urgent support

If you need urgent support, email support@postalform.com. If you need to request a change before an order enters printing, contact us immediately.

What can we help with?

Order supportHelp with an existing order, payment, or delivery status.Business inquiryVolume mailing, integrations, partnerships, or custom pricing.Feature requestTell us about a capability or workflow you need.

Before you submit a support request

Once an order has entered printing or has been handed to the carrier, it cannot be canceled or refunded for postal delay, nondelivery, loss, or a change of mind.

Express orders enter production immediately and cannot be cancelled.

After the carrier accepts the mailpiece, that carrier is responsible for transit and delivery. If your issue is a transit or delivery problem, please use available tracking and carrier support tools instead of this form.

Use this form if you believe the issue was caused by PostalForm before carrier acceptance, such as a printing, processing, billing, or address-entry problem.

Order ID, PostalForm reference, six-digit reference code, or completion link

You can paste the complete order link from your Stripe receipt.

Name

Details

Include relevant dates, errors, volume, or workflow details. Do not include payment card numbers, passwords, or sensitive document contents.

We will use the email provided to follow up on your request.

Automated phone support

Check routine order status without waiting for a person

Call with the six-digit reference code from your order page or confirmation email and the recipient ZIP code. The automated line shares only a coarse status, estimated delivery date, and whether tracking is available.

Call (866) 701-1818

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