Help
Refunds, cancellations, and carrier delays
PostalForm is a convenience service: you provide the document and addresses, and we print the letter, prepare the envelope and postage, and hand the mailpiece to the appropriate carrier or mailing provider.
Published Mar 15, 2026
What PostalForm's service includes
- Printing the document you upload
- Preparing the envelope and postage
- Handing the mailpiece to the appropriate carrier or mailing provider
- Providing order-status updates and, when available, tracking details
When you can still request a cancellation
If your order has not entered printing or carrier handoff yet, contact support right away. We may be able to cancel and refund before processing begins.
What changes after the carrier accepts the mailpiece
After carrier acceptance, the destination carrier handles transit, delivery attempts, forwarding, return-to-sender events, and other carrier-side issues.
That means PostalForm does not control:
- Carrier transit speed
- Delivery timing
- Carrier delays or routing issues
- Loss, misdelivery, or forwarding events after carrier acceptance
Do carrier delays qualify for a refund?
Generally, no.
Once printing has started or the mailpiece has been handed to the carrier, the order is generally non-cancelable and non-refundable, except where required by law or if the issue was caused by our printing, processing, or fulfillment of the order.
Examples of issues on PostalForm's side may include:
- We printed the wrong file
- We used different print options than the order required
- We made a fulfillment error before carrier acceptance
What to do if mail is delayed
- Check the tracking number if one is available
- Use carrier support tools for delayed-mail or missing-mail issues after carrier acceptance
- Contact PostalForm if you believe the issue was caused by our printing, processing, or fulfillment before carrier acceptance
Need help?
Email support@postalform.com and include your order details.
FAQs
- Can PostalForm recall a letter after carrier acceptance?
- No. After carrier acceptance, the original order cannot be canceled through PostalForm.
- Can I get a refund because I changed my mind after it was mailed?
- No. Once the mailpiece has entered printing or carrier handoff, the order is generally not cancelable or refundable.
- What if the carrier loses the mailpiece?
- The destination carrier handles transit and delivery issues after acceptance. PostalForm does not control postal delivery outcomes after handoff.