Acceptable Use Policy

You may use PostalForm only for lawful purposes and in compliance with applicable laws, postal rules, carrier rules, payment-network rules, and third-party rights.

You may not use PostalForm to create, print, mail, transmit, purchase, or facilitate anything that is illegal, unsafe, deceptive, abusive, or prohibited by this policy.

You may not use PostalForm for:

• Illegal activity. Content, orders, or transactions that violate law, court orders, sanctions, export controls, postal restrictions, carrier rules, or regulatory requirements.
• Fraud, deception, or impersonation. Phishing, scams, fake invoices, fraudulent notices, deceptive solicitations, forged documents, forged signatures, false claims of authority, account takeover, or impersonating a person, business, agency, court, creditor, attorney, or government office without authorization.
• Payment abuse. Stolen payment methods, unauthorized charges, money laundering, chargeback fraud, payment-challenge replay abuse, attempts to avoid fees, or attempts to manipulate quotes, payment status, settlement, or fulfillment.
• Threats, harassment, or intimidation. Threatening, extortionate, coercive, stalking, abusive, or harassing content, including threats of violence or self-harm, bomb threats, swatting, or intimidation of recipients or third parties.
• Hate or violent abuse. Content that promotes violence, dehumanization, or unlawful discrimination against protected groups.
• Non-consensual or unlawful sexual content. Obscene, sexually explicit, exploitative, or intimate material sent without consent or in violation of law.
• Private information misuse. Doxxing, unlawful disclosure of personal information, misuse of government identifiers, or mailing personal data where you do not have a lawful basis to use it.
• Intellectual property or publicity-right violations. Content that infringes copyrights, trademarks, trade secrets, privacy rights, publicity rights, or other third-party rights.
• Spam or unlawful bulk communications. Unlawful unsolicited mail, deceptive mass mailings, list abuse, use of harvested recipient data, evasion of opt-outs or suppression lists, or attempts to send bulk mail in a way that violates applicable marketing, debt-collection, election, charity, or consumer-protection laws.
• Regulated or restricted goods. Attempts to use PostalForm to ship, advertise, procure, or facilitate illegal drugs, weapons, hazardous materials, counterfeit goods, or other restricted items. PostalForm is a document and approved flower-letter service, not a general shipping service.
• Malware, security abuse, or platform interference. Malware, credential harvesting, attempts to gain unauthorized access, vulnerability exploitation, scraping beyond permitted access, bypassing rate limits, disrupting service operations, or probing systems without authorization.
• Abuse of automated agents or APIs. Agent workflows that submit orders without proper user authorization, spend controls, or review; evade payment challenges; falsify request data; reuse idempotency keys improperly; or attempt to create orders at a scale or pattern that harms PostalForm, vendors, carriers, recipients, or other users.

These examples are not exhaustive. We may treat similar conduct as prohibited when it creates legal, safety, fraud, payment, deliverability, platform, or recipient-abuse risk.

You are responsible for making sure each mailing is permitted, accurate, and appropriate for the recipient. This includes:

• Using accurate sender, recipient, and return-address information.
• Having the right to send the document, form, notice, letter, or flower-card note.
• Complying with any rules that apply to notices, solicitations, debt collection, legal mail, marketing mail, tax documents, government forms, privacy requests, and other regulated communications.
• Not using PostalForm to mislead recipients about the source, legal effect, urgency, amount owed, deadline, or consequences of a mailing.

PostalForm does not provide legal advice and does not verify that your mailing satisfies any legal notice, filing, service, or compliance requirement.

We may review, refuse, hold, cancel, limit, suspend, or terminate any order, account, API access, payment flow, or integration if we believe it may violate this policy, our Terms, vendor rules, payment-network rules, postal or carrier rules, or applicable law.

We may also:

• Decline to process or refund orders where permitted by our Terms and applicable law.
• Remove or disable access to content.
• Rate-limit, block, or revoke automated access.
• Preserve and disclose information when we believe it is necessary to comply with law, respond to legal process, prevent fraud or abuse, protect recipients, protect PostalForm or our vendors, or address security incidents.

To report abuse, fraud, unlawful content, or a suspected policy violation, contact support@postalform.com and include any relevant order ID, request ID, recipient information, screenshots, or message details.

We may update this policy from time to time. The "Last updated" date indicates when changes were posted. Your continued use of PostalForm after changes means you accept the updated policy.