---
title: Support
description: Submit a formal support request for orders, billing, or account questions caused by PostalForm before USPS acceptance.
seotitle: "PostalForm support | Order and billing help"
seo-description: "Get help with PostalForm orders, billing, and account questions."
group: company
indexable: true
nav: true
nav-order: 4
schema: webpage
eyebrow: Support
published: 2026-01-15T12:29:58-06:00
updated: 2026-03-16
path: /support
---
# Support

Submit a formal support request for orders, billing, or account questions caused by PostalForm before USPS acceptance.

## Before you submit a support request
- Once an order has entered printing or has been handed to USPS, it is generally non-cancelable and non-refundable.
- Postal delays, nondelivery, loss, forwarding, return-to-sender events, and other delivery issues after USPS acceptance are USPS responsibilities, not PostalForm support issues.
- Use this page if you believe the issue was caused by PostalForm before USPS acceptance, such as a printing, processing, billing, or address-entry problem.

## Help center
- [What happens after you mail a letter?](/help/what-happens-after-you-mail)
- [Refunds, cancellations, and USPS delays](/help/refunds-cancellations-and-usps-delays)

## Urgent support
If you need urgent support, email [support@postalform.com](mailto:support@postalform.com). If you need to request a change before an order enters printing, contact us immediately.