Privacy Policy

• Contact info: name and email.
• Order and fulfillment info: recipient name/address, return address (if provided), order metadata, and payment status.
• Document content: the files or content you submit for printing/mailing (which may include personal information depending on what you upload).
• Payment info: payments are processed by our payment provider (for example, Stripe). We do not receive or store full payment card numbers. We may receive limited information such as payment status and identifiers.
• Technical data: IP address, device/browser information, timestamps, and log data associated with your use of the Service.

• To process, print, and deliver orders.
• To provide customer support and communicate about your order.
• To maintain security, prevent fraud/abuse, and enforce our Terms and Content Policy.
• To comply with legal obligations and respond to lawful requests.

We share information only as needed to run the Service, including:

• Payment processing: with our payment provider (for example, Stripe).
• Fulfillment: with print providers and mail carriers to print and deliver your mail.
• Service providers: vendors who help us operate the Service (hosting, analytics, support tools).
• Legal/safety: to comply with law, respond to legal process, or protect PostalForm, users, or the public.

We do not sell your personal information.

We retain information as needed to fulfill orders, operate the Service, resolve disputes, and comply with legal obligations.

• Document content: we may retain submitted documents for a limited period to provide support and handle reprints, then delete them on a schedule determined by our operations.
• Order records: may be retained longer for accounting, fraud prevention, and legal compliance.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure.

• You can contact us to request access, correction, or deletion of certain information, subject to legal limits.
• You can opt out of non-transactional emails where applicable.

Questions? Contact us at [email protected].