---
title: Refunds, cancellations, and USPS delays
description: "PostalForm is a convenience service: you provide the document and addresses, and we print the letter, prepare the envelope and postage, and hand the mailpiece to USPS for mailing."
seo-description: Understand PostalForm cancellations, refunds, and what happens after USPS accepts a mailpiece.
group: resources
indexable: true
schema: article
eyebrow: Help
published: 2026-03-15
updated: 2026-03-15
path: /help/refunds-cancellations-and-usps-delays
---
# Refunds, cancellations, and USPS delays

PostalForm is a convenience service: you provide the document and addresses, and we print the letter, prepare the envelope and postage, and hand the mailpiece to USPS for mailing.

## What PostalForm's service includes
- Printing the document you upload
- Preparing the envelope and postage
- Handing the mailpiece to USPS for mailing
- Providing order-status updates and, when available, USPS tracking details

## When you can still request a cancellation
If your order has not entered printing or carrier handoff yet, contact support right away. We may be able to cancel and refund before processing begins.

## What changes after USPS accepts the mailpiece
After USPS accepts the mailpiece, USPS handles transit, delivery attempts, forwarding, return-to-sender events, and other carrier-side issues.

That means PostalForm does not control:
- USPS transit speed
- Delivery timing
- Carrier delays or routing issues
- Loss, misdelivery, or forwarding events after USPS acceptance

## Do USPS delays qualify for a refund?
Generally, no.

Once printing has started or the mailpiece has been handed to USPS, the order is generally non-cancelable and non-refundable, except where required by law or if the issue was caused by our printing, processing, or fulfillment of the order.

Examples of issues on PostalForm's side may include:
- We printed the wrong file
- We used different print options than the order required
- We made a fulfillment error before USPS acceptance

## What to do if mail is delayed
- Check the USPS tracking number if one is available
- Use USPS support tools for delayed-mail or missing-mail issues after USPS acceptance
- Contact PostalForm if you believe the issue was caused by our printing, processing, or fulfillment before USPS acceptance

## Need help?
Email support@postalform.com and include your order details.


## FAQs
- **Can PostalForm recall a letter after USPS accepts it?** No. After USPS acceptance, the original order cannot be canceled through PostalForm.
- **Can I get a refund because I changed my mind after it was mailed?** No. Once the mailpiece has entered printing or USPS handoff, the order is generally not cancelable or refundable.
- **What if USPS loses the mailpiece?** USPS handles transit and delivery issues after acceptance. PostalForm does not control USPS delivery outcomes after handoff.


## Related
- [What happens after you mail a letter?](/help/what-happens-after-you-mail)
- [Delivery times](/delivery-times)
- [Terms of Service](/terms)