---
title: Security
description: PostalForm is built to handle sensitive documents responsibly. We keep the workflow simple and protect the data that passes through it.
seo-description: PostalForm security overview. Learn how we handle documents, retention, and access controls when you mail letters online.
group: company
indexable: true
schema: webpage
eyebrow: Trust
published: 2026-01-19T15:44:02-06:00
updated: 2026-06-17T00:00:00Z
path: /security
---
# Security

PostalForm is built to handle sensitive documents responsibly. We keep the workflow simple and protect the data that passes through it.

## Data handling
- Uploads are used to create previews, process checkout, print, mail, support the order, and maintain required operational records.
- Uploaded files are stored in PostalForm-controlled application storage, not a public document directory.
- Provider handoff uses controlled file access for the print-and-mail job rather than exposing your document as a public static asset.
- Abandoned unpaid uploads are swept by scheduled cleanup jobs after a configured TTL when there is no pending payment, provider submission, or legal hold.
- Paid-order file retention is governed by operational retention settings and legal-hold safeguards. Legal holds can pause cleanup when a dispute, compliance, or support reason requires preserving records.
- Access is limited to authorized systems and staff required to produce, mail, support, or investigate the order.

## Payment security
- Payments are processed via Stripe.
- Card details never touch PostalForm servers.

## What PostalForm does not do
- We do not sell uploaded document contents.
- We do not ask you to mail physical originals to PostalForm.
- We do not include checks, keys, ID cards, physical photos, or other non-paper items in envelopes.
- We do not treat ordinary email or portal upload as a substitute for physical mail when your recipient requires mailed paper.

## Tracking and order visibility
- Order status updates are available after checkout.
- Tracking numbers are provided for Certified Mail (First Class only), with optional electronic return receipt when selected.

## Need a custom policy?
If your organization needs a security summary or data handling details for compliance, email support@postalform.com.


## FAQs
- **Do you store my PDF forever?** PostalForm uses configured retention and cleanup controls rather than treating uploaded files as permanent public assets. Legal holds can pause cleanup when records must be preserved.
- **Who can access my documents?** Access is restricted to systems and staff required to preview, print, mail, support, or investigate your order.
- **Do you share my data?** We share order data only with vendors required to print, mail, process payments, provide support, or operate the service.


## Resources
- [Privacy policy](/privacy)
- [Content policy](/content-policy)
- [What happens after you mail a letter?](/help/what-happens-after-you-mail)
- [Certified Mail online](/certified-mail-online)
- [Support](/support)


## Ready to send it?
Upload your PDF and we will handle printing and postal mailing.

[Send a letter now](/)