---
title: PIU 2 Customer-Assembly Preparation Kit
description: Prepare PIU 2 online and receive an unsigned printed kit for your own final review, hand-signing, assembly, and submission.
seotitle: PIU 2 Customer-Assembly Preparation Kit
seo-description: Prepare PIU 2 online and receive an unsigned printed kit for your own final review, hand-signing, assembly, and submission.
group: resources
indexable: true
llms: false
schema: webpage
og-image: /forms/ca-consumer-complaint/thumbnail
og-image-alt: California Attorney General Consumer Complaint generated form preview
published: 2026-07-12
updated: 2026-07-12
tags:
  - consumer complaint
  - attorney general
  - california
path: /forms/ca-consumer-complaint
---
# PIU 2 Customer-Assembly Preparation Kit

Prepare PIU 2 online and receive an unsigned printed kit for your own final review, hand-signing, assembly, and submission.

## How it works
1. **Answer the guided questions and review the prepared form information.** - 
2. **PostalForm prints the official form with signature areas left blank and sends the customer-assembly kit only to your verified address.** - 
3. **After delivery, follow the cover instructions, hand-sign where required, and add every original, certified record, payment, witness, certification, companion form, or other physical item.** - 
4. **Verify the current deadline and destination, then personally complete final submission through the official channel.** -


## Form summary
This workflow helps you prepare the California Attorney General consumer complaint form and evidence packet for the complainant’s final review. PostalForm prepares the official form and delivers the unsigned preparation kit only to your verified address. PostalForm does not file, serve, or submit it. Review the complaint and disclosure choices, hand-sign and date the truth and consent statement, add copies rather than originals of supporting records, and mail the final packet to the current California Attorney General Public Inquiry Unit address yourself.

## What you need
- Your mailing address, phone numbers, and email address
- Business or corporation name and contact details
- Transaction date, payment method, and amounts if money changed hands
- Complaint narrative and the resolution you consider fair
- Copies of receipts, contracts, or correspondence (never originals)
- Consent answers, signature, and date
- Hand-sign the printed form after the preparation kit is delivered
- Supporting documents (optional) — Attach copies of receipts, contracts, invoices, advertisements, correspondence, screenshots, or other records that support the complaint. Do not mail originals.

## Data collected
- Your contact information
- Business or corporation being complained about
- Transaction details and payment method
- Steps already taken (business contact, other agencies, attorney, court)
- Complaint narrative and the resolution you consider fair
- Optional demographic questions the AG asks
- Consent and disclosure answers; the truth-and-consent signature and date remain blank for completion after delivery

## Where it gets mailed
PostalForm mails the unsigned preparation kit only to the customer or authorized signer at the verified delivery address entered during checkout.

Final submission: Review the complaint and disclosure choices, hand-sign and date the truth and consent statement, add copies rather than originals of supporting records, and mail the final packet to the current California Attorney General Public Inquiry Unit address yourself.

## Packet order
- Customer assembly instruction cover (remove and keep before final submission)
- Prepared unsigned form (signature and reserved third-party fields blank)
- Printed reference attachments

## Common mistakes
- Mailing original receipts or contracts instead of copies.
- Leaving the truth and consent statements unanswered before signing.
- Omitting the business address or transaction details needed to identify the dispute.
- Failing to explain what outcome you consider fair.
- Including a Social Security or bank account number — the Attorney General's complaint guidance says not to include confidential personal information.

## Agent summary
Customer-assembly workflow for PIU 2. It prepares the form and sends an unsigned kit only to the customer. It must never be represented as direct filing, service, or agency submission. Final customer action: Review the complaint and disclosure choices, hand-sign and date the truth and consent statement, add copies rather than originals of supporting records, and mail the final packet to the current California Attorney General Public Inquiry Unit address yourself.

## For assistants
This is a human-only customer-assembly workflow and is not available for automated or machine ordering.

- PostalForm delivers an unsigned preparation kit only to the customer or authorized signer.
- The customer must remove and keep the PostalForm cover, complete every physical signature, enclosure, certification, and final-submission step, and verify the current deadline and destination.

## LLM field schema
```json
[
  {
    "id": "first_name",
    "label": "First name",
    "type": "text",
    "required": true,
    "meta_class": "name",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "middle_initial",
    "label": "Middle initial",
    "type": "text",
    "required": false,
    "meta_class": null,
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "last_name",
    "label": "Last name",
    "type": "text",
    "required": true,
    "meta_class": "name",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "mailing_address",
    "label": "Mailing address",
    "type": "text",
    "required": true,
    "meta_class": "address",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "city",
    "label": "City",
    "type": "text",
    "required": true,
    "meta_class": "city",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "state",
    "label": "State",
    "type": "text",
    "required": true,
    "meta_class": "state",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "zip",
    "label": "ZIP code",
    "type": "text",
    "required": true,
    "meta_class": "zip",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "county_of_residence",
    "label": "County of residence",
    "type": "text",
    "required": false,
    "meta_class": "county",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "address_outside_us_yes",
    "label": "Yes, I live outside the U.S.",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "address_outside_us_no",
    "label": "No, I live in the U.S.",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "country_if_not_us",
    "label": "Country, if not U.S.",
    "type": "text",
    "required": false,
    "meta_class": "country",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": {
      "fieldId": "address_outside_us_yes",
      "operator": "truthy"
    },
    "compound_subfields": null
  },
  {
    "id": "day_phone",
    "label": "Daytime phone number",
    "type": "text",
    "required": false,
    "meta_class": "phone",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "cell_phone",
    "label": "Cell phone number",
    "type": "text",
    "required": false,
    "meta_class": "phone",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "email",
    "label": "Email address",
    "type": "text",
    "required": false,
    "meta_class": "email",
    "ui_width": null,
    "group_id": "complainant",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_name",
    "label": "Full name of the company",
    "type": "text",
    "required": true,
    "meta_class": "name",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_mailing_address",
    "label": "Company mailing address",
    "type": "text",
    "required": true,
    "meta_class": "address",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_city",
    "label": "Company city",
    "type": "text",
    "required": true,
    "meta_class": "city",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_state",
    "label": "Company state",
    "type": "text",
    "required": true,
    "meta_class": "state",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_zip",
    "label": "Company ZIP code",
    "type": "text",
    "required": true,
    "meta_class": "zip",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_outside_us_yes",
    "label": "Yes, the company is outside the U.S.",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_outside_us_no",
    "label": "No, the company is in the U.S.",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_country_if_not_us",
    "label": "Company country, if not U.S.",
    "type": "text",
    "required": false,
    "meta_class": "country",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": {
      "fieldId": "company_outside_us_yes",
      "operator": "truthy"
    },
    "compound_subfields": null
  },
  {
    "id": "company_url",
    "label": "Company website (URL)",
    "type": "text",
    "required": false,
    "meta_class": null,
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_email",
    "label": "Company email address",
    "type": "text",
    "required": false,
    "meta_class": "email",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_phone",
    "label": "Company phone number",
    "type": "text",
    "required": false,
    "meta_class": "phone",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "company_fax",
    "label": "Company fax number",
    "type": "text",
    "required": false,
    "meta_class": "phone",
    "ui_width": null,
    "group_id": "business",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "product_service",
    "label": "Product, item, or service involved",
    "type": "text",
    "required": true,
    "meta_class": null,
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "transaction_date",
    "label": "Date of transaction",
    "type": "text",
    "required": false,
    "meta_class": "date",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "account_number",
    "label": "Account, order, or invoice number (if any)",
    "type": "text",
    "required": false,
    "meta_class": null,
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "total_amount_paid",
    "label": "Total amount paid",
    "type": "text",
    "required": false,
    "meta_class": "currency",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "amount_in_dispute",
    "label": "Amount in dispute",
    "type": "text",
    "required": false,
    "meta_class": "currency",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_cash",
    "label": "Cash",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_check",
    "label": "Check",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_credit_card",
    "label": "Credit card",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_debit_card",
    "label": "Debit card",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_money_order",
    "label": "Money order",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_wire_transfer",
    "label": "Wire transfer",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_finance_agreement",
    "label": "Finance agreement",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_other",
    "label": "Other",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "payment_other_text",
    "label": "Describe the other payment method",
    "type": "text",
    "required": false,
    "meta_class": null,
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": {
      "fieldId": "payment_other",
      "operator": "truthy"
    },
    "compound_subfields": null
  },
  {
    "id": "contract_yes",
    "label": "Yes, I signed a contract or lease",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contract_no",
    "label": "No contract or lease",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contract_signed_where",
    "label": "Where was the contract signed?",
    "type": "text",
    "required": false,
    "meta_class": null,
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": {
      "fieldId": "contract_yes",
      "operator": "truthy"
    },
    "compound_subfields": null
  },
  {
    "id": "contract_start_date",
    "label": "Contract start date",
    "type": "text",
    "required": false,
    "meta_class": "date",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": {
      "fieldId": "contract_yes",
      "operator": "truthy"
    },
    "compound_subfields": null
  },
  {
    "id": "contract_expiration_date",
    "label": "Contract expiration date",
    "type": "text",
    "required": false,
    "meta_class": "date",
    "ui_width": null,
    "group_id": "transaction",
    "choice_group": null,
    "choice_label": null,
    "visibility": {
      "fieldId": "contract_yes",
      "operator": "truthy"
    },
    "compound_subfields": null
  },
  {
    "id": "contact_home_visit",
    "label": "Person came to my home",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_business_place",
    "label": "I went to company's place of business",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_received_phone_call",
    "label": "I received a telephone call from business",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_i_called_business",
    "label": "I telephoned the business",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_received_mail",
    "label": "I received information in the mail",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_radio_tv_ad",
    "label": "I responded to a radio/television ad",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_print_ad",
    "label": "I responded to a printed advertisement",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_website_email",
    "label": "I responded to a website or e-mail solicitation",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_fax",
    "label": "I received a fax solicitation",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_trade_show",
    "label": "I attended a trade show or convention",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_other",
    "label": "Other",
    "type": "checkbox",
    "required": false,
    "meta_class": "radio",
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
    "choice_label": null,
    "visibility": null,
    "compound_subfields": null
  },
  {
    "id": "contact_other_text",
    "label": "Describe the other way contact was made",
    "type": "text",
    "required": false,
    "meta_class": null,
    "ui_width": null,
    "group_id": "context",
    "choice_group": null,
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]
```

## Sources
- [California AG Protecting Consumers](https://oag.ca.gov/consumers)
- [Contact the California Attorney General](https://oag.ca.gov/contact)
- [Official instructions](https://www.oag.ca.gov/contact/consumer-complaint-against-business-or-company)
- [Official PDF](https://www.oag.ca.gov/sites/all/files/agweb/pdfs/contact/business_corpform.pdf)

## Last verified
2026-07-12


## FAQs
- **Who receives this complaint packet?** It is mailed to the Public Inquiry Unit, Office of the Attorney General, P.O. Box 944255, Sacramento, CA 94244-2550 — the address printed on the official PIU 2 form.
- **Can I file a California consumer complaint online instead?** Yes. The Attorney General's website (oag.ca.gov) has an official online complaint form. This workflow prepares an unsigned paper kit that comes to you for final review, hand-signing, evidence assembly, and submission.
- **Will the Attorney General act as my personal lawyer?** No. The office states it cannot give private legal advice or represent individual consumers. It reviews complaints, may contact the business, and may refer the matter to a more appropriate agency.
- **Should I attach receipts or contracts?** Yes — copies only. The official form asks for copies of supporting documents such as correspondence, contracts, invoices, and receipts, and says not to send originals.
- **What happens after I mail the complaint?** The Public Inquiry Unit reviews it. Depending on the issue, the office may contact the business, share the complaint with it (if you consent on the form), refer you to another agency, or use the complaint to spot patterns for enforcement. There is no guaranteed outcome or fixed timeline.


## Related
- [California 20-Day Preliminary Notice](/forms/california-20-day-preliminary-notice)