{"schema_version":1,"workflow_version":1,"slug":"refund-request-packets","name":"Refund Request Packets","description":"Create a signed refund request letter, attach purchase records, preview the PDF packet, and mail it to a business.","agent_summary":"Collect customer, business-recipient, transaction, refund, prior-contact, deadline, signature, acknowledgement, and optional evidence inputs needed to generate and mail a refund request packet.","form_summary":"Use this workflow to organize a refund request with transaction facts, the problem, prior resolution attempts, requested amount and method, a response date, and optional supporting records.","data_collected":["Customer name, contact details, return address, and signature","Business or customer-service recipient and mailing address","Product or service, transaction date, amount paid, and optional reference number","Problem description, refund reason, requested refund amount and method, and response deadline","Optional receipts, invoices, warranties, photos, repair records, and prior correspondence"],"topics":["consumer","refunds","customer complaints","purchases","billing disputes"],"category":"guided_letter","publish_state":"published","aliases":["refund-request-letter","customer-refund-request-letter","consumer-complaint-refund-letter"],"llms":true,"indexable":true,"certified_mail":"optional","recipient":{"mode":"user"},"checkout_flow":"forms_order","published_at":"2026-07-10","updated_at":"2026-07-10","groups":[{"id":"sender","label":"Customer and return address","description":"Provide the customer details that should appear on the request and envelope.","depends_on":[]},{"id":"recipient","label":"Business recipient","description":"Use the address the business designates for returns, billing questions, or written complaints when one is available.","depends_on":[]},{"id":"transaction","label":"Purchase or service details","description":"Identify the transaction, amount, and optional reference 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incorrect","Other"],"compound":null},{"id":"problem_description","label":"Problem description","type":"textarea","required":true,"meta_class":null,"ui_width":null,"group_id":"request","choice_group":null,"choice_label":null,"depends_on":[],"compound":null},{"id":"prior_resolution_attempt","label":"A prior resolution attempt was made","type":"checkbox","required":false,"meta_class":null,"ui_width":null,"group_id":"request","choice_group":null,"choice_label":null,"depends_on":[],"compound":null},{"id":"prior_resolution_details","label":"Prior resolution details","type":"textarea","required":true,"meta_class":null,"ui_width":null,"group_id":"request","choice_group":null,"choice_label":null,"visibility":{"fieldId":"prior_resolution_attempt","operator":"truthy"},"depends_on":["prior_resolution_attempt"],"compound":null},{"id":"refund_amount_requested","label":"Refund amount 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its transaction details, dates, and factual statements are accurate.","type":"checkbox","required":true,"meta_class":null,"ui_width":null,"group_id":"signature","choice_group":null,"choice_label":null,"depends_on":[],"compound":null},{"id":"process_limits_acknowledged","label":"I understand this request does not guarantee a refund or replace a seller, warranty, card-dispute, or legal deadline.","type":"checkbox","required":true,"meta_class":null,"ui_width":null,"group_id":"signature","choice_group":null,"choice_label":null,"depends_on":[],"compound":null}],"attachments":[{"id":"purchase_records","label":"Receipt, invoice, or order record","required":false,"instructions":"Attach copies of receipts, invoices, order confirmations, statements, or payment records.","allowed_types":["pdf","jpg","jpeg","png"],"max_files":10,"max_size_mb":12},{"id":"prior_correspondence","label":"Prior customer-service correspondence","required":false,"instructions":"Attach copies of relevant emails, chat 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